Return Policies

At MAXIMO FURNITURE & ART LLC, we value your customer satisfaction and strive to offer high quality products. If you are not completely satisfied with your purchase, our goal is to make the return process as easy and convenient as possible. Below we detail our return policies:

1. Return Period

We accept returns within 30 days from the date the product is delivered. If more than 30 days have passed since delivery, we cannot offer a refund or exchange.

2. Return Conditions

To be eligible for a return, the product must be in the following condition:

Unused and in the same condition as received.

In its original packaging.

With all original labels and accessories.

3. Return Process

To start the return process, please follow these steps:

1. Please contact our customer service team at admin@divinodisenousa.com or +17868782276 to notify your intention to return a product.
2. We will provide you with a return authorization (RMA) number and specific return instructions.
3. Package the product securely in its original packaging and be sure to include the RMA conspicuously on the package.
4. Send the package back to the address we provide.

4. Return Cost

The customer is responsible for the return shipping costs, unless the reason for the return is our error or a defective product. In these cases, we will assume the return shipping costs.

5. Inspection and Refund

Once we receive the returned product and inspect it, we will process your return request. If the product meets the return conditions mentioned above, we will issue a refund to the same payment method used for the original purchase.

6. Products Not Eligible for Return

Some products are not eligible for returns. These include:

Personalized or made-to-measure products.

Perishable or expired products.

Gift cards.

7. Changes

If you wish to exchange a product for another, follow the same return process and, once the return is processed, make a new purchase on our website divinodisenousa.com.

These return policies are effective as of 09/20/2023 and are subject to change without notice. We recommend that you regularly review our return policies to stay informed of any updates.

If you have any questions or need more information about our return policies, please do not hesitate to contact our customer service team at admin@divinodisenousa.com or +17868782276.

Thank you for choosing MAXIMO FURNITURE & ART LLC. We are committed to providing you with a positive shopping experience and resolving any issues you may have efficiently and fairly.